14th January 2021

No one cares how much you know

The world is changing rapidly and some estimate that the pandemic has accelerated the rate of change by as much as 10 years in some areas.

One of those areas is in human sensitivity. We have all heard references to the ‘snowflake generation’ and I would argue that generally people of all ages are much more sensitive to how we refer to each other, the words we use and the tone we use than ever before. I also feel that the pandemic has increased general anxiety and therefore sensitivity significantly.

As leaders we are always trying to ride paradoxes. How can we be challenging but not too challenging? How can we be empathetic but not ineffective? How can we be patient but not complacent, for example? That is our job. Ironically, there is no right or wrong answer to these questions. It will always depend upon the people involved and the circumstances. It is as much art as it is science. The good news is that the emotional intelligence competencies upon which success is these areas is based are all learnable and coachable.

The world is changing fast, human nature not so much. I keep coming back to some of the classics like Dale Carnegie’s ‘How to Win Friends and Influence People’ whose principles are timeless to remind me and to those wise words of Theodore Roosevelt ‘nobody cares how much you know until they know how much you care’.

It is possible to be effective and to tread lightly at the same time. Skills worth learning for today and for all time.

Doing good by doing well. A well led business will benefit the world more than almost anything else. If you would like some help in improving your business performance or just someone to talk to please reach out. We are in some of the most challenging times ever.

Don’t wish that life were easier, take action to get better You can get me on ian@kinnery.co.uk.

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