Businesses are uniquely people centric entities.
By that I mean they are comprised of people, created by people and powered by people in order to serve people by providing something that has a value to them, and yet so often we put things other than people at the centre of these things we refer to as businesses.
Last Thursday I argued the proper order to build a business is People > Business > Results
If you accept either or both of these two hypotheses then you might want to consider what are the foundational competencies a leader would need in order to understand people, the motive force of any business?
One leading contender is the emotional competence of empathy. Empathy is the ability to share another person’s feelings and emotions as if they were your own.
Emotionally intelligent leaders have the capacity to understand other people’s feelings and thoughts. They listen well and take into account other peoples’ feelings and circumstances before communicating their message or making a decision.
Imagine how being a true master of empathy could transform your effectiveness as a leader, a salesman, a product developer, a human being!
The even better news is that like all emotional intelligence competencies empathy can be developed. It can be taught. It can be learnt and it can, and should, be coached.
What are you doing to develop your empathy still further. If you want to know what your current score is and raise it a number of points, reach out and let me know firstname.lastname@example.org
There are lots of challenges in the world but a business that is run well can benefit the world more than almost anything else, creating purpose, dignity, and wealth in honest and worthwhile work, but it is a competitive place in which to thrive. If you would like an edge and to significantly improve your business performance and expand your thinking please reach out.
Doing good by doing well.