28th September 2021

On Teams 3

Once the fundamentals described in ‘On Teams 2’ are in place, we then have a chance to create a team that works. One that is more than the sum of its parts.

Hubert Joly author of ‘The Heart of Business’ and architect of the turnaround in US giant Best Buy describes the phenomenon of people coming together in this way as ‘human magic’. A very apt description. Anyone who has ever had the thrill of being a part of a team that really comes together will recognise it as a kind of magic that can unleash exceptional performance and a great sense of wellbeing and belonging.

The alchemy is predicated on specific conditions being present on an individual, team and external level.

At the individual level there is a need to

  1. Understand individual team members
  2. Address unacceptable behaviour
  3. Demonstrate caring

All easy to understand at a superficial level but quite difficult to do at a deeper level. You will be able to see the inevitable conflicts and apparent contradictions in these three requirements already. The role of the leader is to create the environment where these behaviours can flourish and to model the behaviours personally so that everyone can see them as ‘the way we behave around here’.

Understanding individual team members has to mean more than knowing that John is usually grumpy on a Wednesday or that Jane has an aged mother. It is about understanding personality types, motivations and values. As well as technical knowledge it relies on key emotional intelligence competencies. So when these factors come together it does seem like magic.

How many of these individual prerequisites exist in the team you would have perform at a higher level?

I am on a mission to help business leaders get better financial results with less stress and more time to enjoy it and I promise by committing to working with me, you will feel better, more hopeful, more optimistic, more confident and less stressed. You will grow. Your business will grow in sales, profits and value.

You will have a happier, more committed and engaged team and your quality of life will improve.